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Call Center Agent

El Nahar for Medical Solutions
Maadi, Cairo
Posted 1 year ago
179Applicants for1 open position
  • 13Viewed
  • 11In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Will be the relationship between our company and it’s current potential customers.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics. 
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Will be responsible for the Facebook moderation.
  • Seize opportunities to upsell products when they arise. 
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Job Requirements

  • High Graduate with (1-2) years of experience.
  • Flexibility with rotational days off.
  • Females Only can apply.
  • Excellent communication skills.
  • Good handling and problem-solving skills.
  • Preferable previous experience in call Center.
  • Good command of English language.
  • Good computer skills.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Good time management and planning skills.
     

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