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Job Description
Description
Zain Iraq is Actively recruiting to hire a Direct Sales Customer Service Representative - Basra who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regard to sales or information on products/services.
What Do You Need to Qualify Education
Experience
Competencies
Behavioral
Technical
- Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.
- Implement Direct Sales policies and procedures.
- Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfillment of their needs and requirements.
- Coordinate with billing and collection control to re-activate accounts/update account status to ensure up-to-date customer information at all times.
- Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.
- Monitor re-activation of accounts/update account status with billing and collection control to ensure up-to-date customer information at all times.
- Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.
- Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.
What Do You Need to Qualify Education
- Bachelor’s degree in business administration-related field or equivalent
Experience
- Commercial Touchpoints & Documentation employees can submit after completing 6 months.
Competencies
Behavioral
- Serving our Customers
- Achievement Driven
- Information Seeking
- Relationship Building
Technical
- Oral and Written Communication
- Managing Information
- Technology Application
- IT User Support
- Sales Management