Job Details
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Job Description
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- Update client’s account data on the company website to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
- Handle all the contract preparation process.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Manage all the after-sales service with the clients.
- Prepare all the reports and documentation regarding the clients.
Job Requirements
- Proven working experience as Customer Service Specialist not less than 1 year
- Excellent Communication, Presentation, and problem-solving skills.
- Excellent user of CRM System, Excel, and MS Office .
- Very good English level.
- Very presentable
- Customer orientation and ability to adapt/respond to different types of characters
