Telesales Team Leader
Centro -
Maadi, CairoPosted 1 year ago25Applicants for1 open position
- 18Viewed
- 0In Consideration
- 24Not Selected
Job Details
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Job Description
Job Purpose:
Lead the team to achieve the set objectives through coaching, motivation, development, and performance improvement to provide an efficient service to a specific account
- Motivating staff to achieve performance targets through creating a fair and healthy workplace. Developing employees in every contact point, and ensuring they are following the required structure for the interactions that ensure high-quality performance
- Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people's development and high performance
- Monitor agent and team performance, quality, and adherence, and take appropriate actions to improve team achievements
- Supervise workforce management on the team level, problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence
- Respond to customer questions when escalated through communication means to ensure customer satisfaction
- Analyze and evaluate team results and communicate issues, with the concerned interface via the proper communication way to ensure the enhancement of the team operation workflow and customer satisfaction
- Manage employees HR related inquiries and actions through the HR management system to ensure accurate employee records
- Create departmental-related reports on a periodic basis through tracking, measuring, and monitoring department performance to make decisions on improvement opportunities
Job Requirements
- Fluent in written and spoken English
- Excellent communication skills including business writing skills
- Good working knowledge of MS office
Core Competencies:
- Development & Continual Learning
- Professional Behavior & Attitude
- Business Sense
- Performance Coaching
- Leading & Managing Change
- Leading & Managing People
- Communication & Listening
- Planning & Organizing
- Customer Orientation
- Interpersonal Skills & Teamwork
- Result Oriented
- Professional & Technical Knowledge
- Quality Focus