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Telesales Team Leader

Centro
Maadi, Cairo
Posted 1 year ago
25Applicants for1 open position
  • 18Viewed
  • 0In Consideration
  • 24Not Selected
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Job Details

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Job Description

Job Purpose:

Lead the team to achieve the set objectives through coaching, motivation, development, and performance improvement to provide an efficient service to a specific account

  • Motivating staff to achieve performance targets through creating a fair and healthy workplace. Developing employees in every contact point, and ensuring they are following the required structure for the interactions that ensure high-quality performance
  • Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people's development and high performance
  • Monitor agent and team performance, quality, and adherence, and take appropriate actions to improve team achievements
  • Supervise workforce management on the team level, problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence
  • Respond to customer questions when escalated through communication means to ensure customer satisfaction
  • Analyze and evaluate team results and communicate issues, with the concerned interface via the proper communication way to ensure the enhancement of the team operation workflow and customer satisfaction
  • Manage employees HR related inquiries and actions through the HR management system to ensure accurate employee records
  • Create departmental-related reports on a periodic basis through tracking, measuring, and monitoring department performance to make decisions on improvement opportunities

Job Requirements

  • Fluent in written and spoken English
  • Excellent communication skills including business writing skills
  • Good working knowledge of MS office

Core Competencies:

  • Development & Continual Learning
  • Professional Behavior & Attitude
  • Business Sense
  • Performance Coaching
  • Leading & Managing Change
  • Leading & Managing People
  • Communication & Listening
  • Planning & Organizing
  • Customer Orientation
  • Interpersonal Skills & Teamwork
  • Result Oriented
  • Professional & Technical Knowledge
  • Quality Focus

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