General Purpose: Implementing collection policies and procedures to avoid excessive outstanding credit.

Responsibilities / Accountabilities:

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of their accounts by mail, telephone, or personal visits to solicit payment
• Set objectives for the accounts receivable team that align with the accounting department’s goals
• Monitor processing of invoices
• Ensure timely collection of payments
• Advise customers of necessary actions and strategies for debt repayment.
• Conduct credit checks
• Negotiate with clients in non-payment cases
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Prepare monthly, quarterly, annual and ad-hoc forecasting reports
• Organize records of invoices, bills and deposits
• Ensure high-quality invoicing and collection procedures that comply with the law
• Support Accounts Receivable Clerks on a daily basis and train new team members
• Ensure all team members follow the accounting principles
• Stay updated on industry and legislative changes