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Job Description
Sales Supervisor Duties and Responsibilities
- Understand customer needs and offer solutions and support
- Organize and coordinate sales representatives schedules
- Research potential leads from business directories, web searches, or digital resources
- Recruit, hire, and train new sales representatives
- Receive and report on all sales leads
- Supervise sales representatives and assistants
- Answer potential customer questions and follow-up call questions
- Work with sales team when closing sales
- Track weekly, monthly, and quarterly performance and sales metrics
- Meet all sales quotas and goals
- Assist sales representatives and team to meet and exceed goals
Job Requirements
Sales Supervisor Requirements and Qualifications
- High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
- Two (2) years’ previous experience in customer support, client services, sales, or a related field
- Demonstrated and proven sales results
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
- Focused on customer service
- Excellent verbal and written communication skills
- Persuasive and goal-oriented
- In-depth understanding of company services and its position in the market
- Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to multitask, prioritize, and manage time efficiently
- Must have a car and car lisence
