Quality Supervisor

Quality supervisors’ daily responsibilities vary depending on the size and industry of their employer, but most people in this role have similar priorities. Based on our analysis of job listings, quality supervisors are often assigned the following tasks:

Supervise Quality Control Staff

• Quality supervisors, especially in larger-sized organizations, oversee a team of quality control analysts, who are considered the “front line” staff. As the manager of these analysts, quality supervisors must communicate expectations clearly and ensure their staff is appropriately trained on the latest product standards.

Customer Experience Management

• Quality supervisors’ main goal is to ensure the customer is pleased with the finished product. When quality issues arise, it is the quality supervisor’s responsibility to communicate clearly with the customer, setting realistic expectations about when the issue will be resolved.

Oversee the Quality Management System

• Many companies operate under a quality management system to ensure all products and services are produced correctly and adequately meet customers’ needs. Quality supervisors often manage these systems, ensuring all aspects of the system are executed for each product.

Report on Quality Metrics

• Quality supervisors report on quality metrics to other members of the management team. It is crucial to the overall operations of an organization that everything is executed to the highest possible standards.

Identify Safe Working Environment Protocols

• Those in the quality assurance field often work with large pieces of equipment that can be dangerous. Quality supervisors ensure safety protocols are in place and followed.