Job Details
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Job Description
- Support all MacPractice software versions via phone and/or email.
- Accurately and professionally log notes for each client contact.
- Use documentation, the internal knowledge base, and consult with co-workers/and or Tier III to research and resolve client issues.
- Work with your Support Supervisor on tickets that require assistance.
- Test and learn the new features of the MacPractice software.
- Support macOS as pertains to MacPractice to the best of your abilities.
- Close a reasonable and expected number of tickets per shift dependent on departmental need.
- Support other software and hardware as pertains to MacPractice.
- Perform various duties as assigned by supervisor.
Job Requirements
- English fluency is a MUST.
- Ability to multitask and maintain accuracy and attention to detail.
- Strong grammatical and composition skills for both written and oral communications.
- Macintosh computer experience.
