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Medical Call Center Representative

Andalusia Group
Maadi, Cairo
Posted 2 years ago
204Applicants for4 open positions
  • 199Viewed
  • 7In Consideration
  • 20Not Selected
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Job Details

Experience Needed:
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Job Description

Key Responsibilities 

  1. Operation Excellent Process
  • Handling and initiating Customers reservations in order to increase both sales -for visiting and Exclusive Doctors- and customer satisfaction.
  • Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.)
  • Ensure advising clients on products and services available
  • Handle the cancellation and modification for upcoming Clinics
  • Handle the online bookings.
  1.   Customer Satisfaction 
  • Implement the technical specifications, productivity, quality, and customer-service standards.
  • Build an outstanding service experience through good understanding of clinic operations and procedures.
  • Establish an effective communication between him/ her and his / her peers in order to accomplish the Departments goals

Job Requirements

Job Requirements

  • Bachelor degree of medicine ( fresh graduate are welcomed ) .
  • Excellent communication skills
  • Excellent negotiation skills

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