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Job Description
Tasks
- Check to ensure that appropriate changes were made to resolve customers' problems;
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods;
- Confer with customers by telephone or in-person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints; and coordinate accordingly with relevant departments
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;
- Determine charges for services requested, collect deposits or payments, or arrange for billing;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
- Refer unresolved customer grievances to designated departments for further investigation;
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Job Requirements
Qualifications and requirements
- Bachelor’s degree or equivalent
- Good English
- Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.
- Night Shift
- Preferably males
- Night Shift from 4:00 PM to 11:00 PM
- Saturday rotational Weekend
- Males is preferred