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Customer Service Representative

Scientific Zone
Heliopolis, Cairo
Posted 4 years ago
166Applicants for1 open position
  • 53Viewed
  • 23In Consideration
  • 23Not Selected
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Job Details

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Job Description

Tasks

  • Check to ensure that appropriate changes were made to resolve customers' problems;
  • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods;
  • Confer with customers by telephone or in-person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints; and coordinate accordingly with relevant departments
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;
  • Determine charges for services requested, collect deposits or payments, or arrange for billing;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Job Requirements

Qualifications and requirements

  • Bachelor’s degree or equivalent
  • Good English
  • Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.
  • Night Shift
  • Preferably males
  • Night Shift from 4:00 PM to 11:00 PM
  • Saturday rotational Weekend
  • Males is  preferred

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