Browse Jobs
For Employers
Post JobLog inGet Started

Markethall Group Leader | IKEA | Mall of Arabia (6th of Oct), Egypt

Al-Futtaim
Cairo, Egypt
Posted 4 years ago
81People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Key Specific Accountabilities:

Operational

  • Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours (4basics as per IKEA standard).
  • Together with the Com & In department, you secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.
  • Plan and implement commercial calendar of the year.
  • Improve ease of shopping in the store by efficiently working with mechanical sale tools.
  • Be a Product Knowledge expert to ensure the highest level of Customer Service.

Commercial

  • Together with the Commercial team,you ensure that sales forecasts of all products in your BA are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation.
  • You phase in and out range continuously during the year.
  • Your secure that all products in your Business Area are displayed according to the merchandising basics (clean, price tag, well assemble, no damage) during all opening hours.

Customers

  • Achieve the customer satisfaction goals set by the Market hall Sales Manager for your area (measured by IKEA Brand Capital and CSI)
  • People Management and Development
  • Manage the selection, training and development programs for new co-workers.
  • Participate in the recruitment and selection of the sales co-workers when vacancies arise.
  • Ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives.
  • Motivate the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
  • Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
  • Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
  • Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
  • Coach, co-ordinate and communicate with Sales Co-worker in order to consistently improve sales.

Job Requirements

  • Live and share the IKEA values every day
  • Post Graduate Certification
  • 4 – 5 years managerial experience in retail or home furnishing. IKEA experience preferred
  • Experience of working in a fast-paced and commercial environment.
  • Experience of managing and developing a team
  • Business-minded and result-driven with a customer focus
  • Excellent communication skills
  • Computer Literate
  • Flexible to work in rotational shift duties, weekends and/or public holidays.

Featured Jobs

Similar Jobs

Search other opportunities
JobsSales/RetailMarkethall Group Leader | IKEA | Mall of...