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Job Description
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Able to multi-task and meet strict deadlines
- Able to work comfortably in a fast paced environment
- Customer oriented and with a commitment to excellent customer service
- Flexible team player with ability to work on own initiative & consistently meet demanding deadlines.
- Impeccable problem-solving skills
- Proficiency in using MS Office application especially Excel
- Strong analytical skills with a sharp eye to detail
- Superb interpersonal skills, including the ability to quickly build rapport with customers
