Job Details
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Job Description
- Respond to customer queries in a timely and accurate manner, via email, chat or calls .
- Identify customer needs to guide and help them use product features or troubleshoot issues for reporting.
- Ensure full and proper documentation of handled cases, actions taken and tools used according to internal guidelines.
- Follow internal processes in taking proper actions on systems and tools in order to fulfill tasks.
Job Requirements
- 1 : 5 years of experience
- Fluent command in Spoken English
- Excellent communication skills
- Excellent Problem solving skills
