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Job Description
- Develop and update a wide-ranging customer portfolio, and gathers the needed data and prepares prospective customer lists according to the set criteria.
- Follow up and directs the telemarketing efforts in order to generate new sales leads.
- Schedule and arrange business meetings with the prospective customers to present the company’s services.
- Conduct sales presentations and demos to recommend the available service features and benefits that are compatible with customers' needs and financial resources.
- Arrange scoping meetings with prospective clients to determine customers’ specific requirements.
- Prepare proposals regarding the scope of work, prerequisites, payment terms, and any other information needed for deal closing.
- Prepare weekly status report highlighting sales leads, closed deals, current and potential customers’ status, and provides the necessary feedback regarding the achievements vs. the set KPIs.
- Follow up with customers to obtain feedback, builds long term relationships with customers to enforce upselling and cross selling opportunities, and ensures achieving optimum customer satisfaction and retention.
- Represent the company in different events to ensure the company image is maintained and enhanced and as an aid to achieve sales targets.
- Stay abreast of the call centers market trends and competitions and provide the necessary feedback on varying customer needs in order to set expectations and direct the sales activities accordingly.
- Attend kick off meetings after and handover the new account to the project manager for launching and implementation.
- Review invoices and follows up the prompt collection of dues as per the set agreements.
Job Requirements
- At least 5 years of experience in a similar position at call center industry.
- English: Native command of (Speaking, reading and writing).
