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Job Description
- Sells and coordinates accommodations, transportation, tours and activities.
- Dealing with customer queries and complaints by providing exceptional customer care, first call resolution and the highest quality of customer service.
- Problem Solving with a process improvement mindset.
- Handling quotation requests from different channels:
- Emails (Online email system).
- Phone: Answering phone and call center, use positive telephone service techniques, act on special customer requests and maintain excellent client relations. o WhatsApp: Handling WhatsApp requests and quires.
- Answer customers questions accurately and provide appropriate additional information
- Capture accurate and legible documentation on all activity in the ticket system as required.
- Working with Multiple system (Internal, offline & online system).
- Working with offline and online vendors, communication with suppliers or hotel for customer inquires.
- Solve all the escalation raised by the customer.
- Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
- Handling pending bookings.
Job Requirements
- Bachelor’s degree.
- A minimum of 1-2 years experience in tourism Industry.
- knowledge of regional services sector and market.
- Excellent English Speaker.
- Excellent knowledge of MS Office.
- Excellent Communication skills.
- Excellent negotiation skills.
- Interpersonal skills.
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