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Job Description
- Case Management: Implementing API Connections for customers from start to finish to 3rd party systems
- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
- Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures.
- Ensure efficient incident management, ensuring accurate communication to impacted groups, and timely resolution.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures. • Liaise with external technology vendors to coordinate changes and resolve issues.
- Review, execute and verify production changes in strict accordance with procedures defined in change documents.
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
Job Requirements
- Experience implementing and maintaining APIs for customers
- General understanding of Maria DB or MySQL
- General understanding of JSON including JSON Payload
- Knowledge of writing complex and efficient SQL for relational databases
- Experience with Tokens and Token behavior
- Ability to pick up new concepts easily with the initiative to learn and self-motivated.
- Excellent communication skills required: Verbally communication
