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Call Center Agent

Al Futtaim
New Cairo, Cairo
Posted 4 years ago
603Applicants for1 open position
  • 144Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Job Requirements

Call Center Agent Qualifications / Skills:

  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Education, Experience, and Licensing Requirements:

  • University/college degree is an asset.
  • Previous customer service experience, especially in particular industry, preferred.

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