Job Details
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries maintenance request and sales inquiry
- Processing orders, forms, applications, and requests
- Handling of the front desk and reception area
- Ensure proper maintenance and organization of company showroom
- Communicating with customers through the various channels
- Acknowledging and resolving customer complaints
- Thorough understanding of company brands, products, and services
- Maintaining updated records of customer interactions, comments, and complaints on a weekly basis
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and providing professional customer support
- Work may involve offering customer service in the company’s offsite events and exhibitions
Job Requirements
- Bachelor’s degree
- Proficient in spoken and written Arabic and English
- Minimum one-year experience in a relevant position
- Excellent written and verbal communication skills
- Competency in Microsoft applications including Word, Excel, and Outlook
- Able to work comfortably in a fast-paced environment
- Strong interpersonal and problem-solving skills
- Working knowledge of CRM applications is a plus
- Background in the sports and fitness industry is a plus
- Everything needed to properly cover the assigned responsibilities
