- Setting goals for the work group, developing organizational capability, and modeling how we work together.
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep branch operating to standard and to set a positive example for the branch team.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of the company.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to branch partners to ensure smooth flow of operations.
- Provides coaching and direction to the Branch team to take action and to achieve operational goals.
- Constantly reviews Branch environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the Branch team to achieve operational goals.
- Planning and Execution Developing strategic and operational plans for the work group, managing execution, and measuring results.
- Monitors and manages Branch staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the branch team.
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Uses all operational tools to plan for and achieve operational excellence in the Branch.
- Uses discretion in accessing external resources to support branch operations and to execute district and regional initiatives.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in branch performance.
- Actively manages branch partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
- Manages ongoing partner performance using performance management tools to support organizational objectives.
- Challenges and inspires partners to achieve business results.
- Challenges and inspires team members to achieve business results.
- Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
- Ensures team members adhere to legal and operational compliance requirements.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
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