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Sales & Support Consultant French | English

OceanAir Travels
Heliopolis, Cairo
Posted 4 years ago
50Applicants for1 open position
  • 9Viewed
  • 4In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • We are looking for a qualified Sales & support specialist to join our team.
  • You will provide support to sales representatives and respond to customer and prospect queries.
  • Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.

Job Responsibilities:

  • Handling UAE Tours & Transfers enquiries via Calls, Live Chat, WhatsApp & Zendesk.
  • Responding to Social Media Queries.
  • Prepare daily Sales Report
  • Assist the customer for any amendments or cancellations.
  • Creating and updating electronic records of clients
  • Maintaining relationships with key persons
  • Reaching the revenue and profit targets
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Expediting requests rush orders and altering sales orders and shipping information as required
  • Follows up with customers to make sure that they are satisfied with a particular product

Job Requirements

Requirements:

  • Minimum of 2 years working experience as a sales consultant.
  • Bachelor’s degree
  • Prior Experience in customer service, travel and tourism
  • Analytical and multitasking skills
  • Should be proactive and should possess excellent sales and negotiation skills.
  • Computer literacy, IT skills, and typing skills.
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e- travel)
  • Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
  • Excellent motivational skills and works will with a team but also able to work alone
  • Knowledge of sales practices and the most efficient customer service techniques
  • Proficiency in English; knowledge of additional languages is an advantage.

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