Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments, providing technical oversight and consultation services.
- Provide technical support for disaster recovery efforts (actual or simulated).
- Perform hardware and software technology refreshes, ensuring milestone compliance while coordinating with MPs to minimize disruptions.
- Work with and manage Incident Management tickets within help desk ticketing system.
- Perform back-up/recovery functions for Windows server environments.
- Perform all security/compliance functions for Windows server environments, including Payment Card Industry Data Security Standard (PCI DSS) to monitor and mitigate vulnerabilities and ensure compliance within specified timelines.
- Document processes and procedures related to monthly patching and backups to satisfy PCI and information security policy requirements.
- Watch for email alerts to identify and fix problems
Job Requirements
- Understanding and knowledge of Windows server/application performance monitoring.
- Understanding and knowledge of Active Directory including but not limited to GPO, schema, and best practices.
- Understanding and knowledge of email standards and protocols: SMTP, IMAP, and MAPI.
- Understanding and knowledge of LDAP administration and management.
- Understanding and knowledge of administration scripts and languages such as PowerShell or VB.
- Understanding and knowledge of network load balancing and fail-over.
- Understanding of SAN/NAS storage systems.
- Understanding of backup and recovery technologies.
- Understanding and knowledge of security as it applies to Microsoft technologies.
- Understanding of Web servers and Database servers using IIS and SQL.
- Understanding and knowledge of System Center family products.
- Understanding and knowledge of O365.
- Understanding and of Citrix VDI &XenApp.
- Understanding and knowledge of different Anti-Virus Solutions.
- Proven experience with MS Hype-V Server Virtualization.
- Understanding of VMware Virtualization.
- Understanding of Unified communication such as Lync and Skype for Business.
- Systematic troubleshooting and problem-solving skills.
- Creative thinking and strong problem solving and troubleshooting capabilities
- Ability to learn new skills quickly with minimal guidance.
- Ability to work in a team environment with aggressive deadlines
- A highly independent self-starter is able to work with minimal supervision to detail (organizing information, being accurate).
- Demonstrated commitment to quality (including testing and validation).
- Strong customer focus and commitment to customer support.
- Effective planning, prioritizing, goal setting skills.
- Ability to align with the organization’s goals and objectives.
- Ability to lead projects with multiple team members, including customers.
- Ability to communicate effectively with staff and end users of all levels.
- Ability to provide cross-training and support for another Support Center staff.
- Adept at reading, writing and interpreting technical documentation
- Ability to conduct research for new solutions using industry standards
- Strong personal interest in technology and awareness of industry trends
Required Qualifications:
- Bachelor of Science in Computer Science, Computer Engineering.
- 3-5 years of experience with MSCE, ITIL
- writing code in Java, C++, C#, or C or another object-oriented programming language
- Experience developing and testing computer software and/or online services
- Strong coding, debugging and problem-solving skills
- Expertise in web or mobile application development
- Expertise in relational databases, distributed systems and/or big data technologies
- Experience in developing large scale services
Preferred Qualifications:
- Excellent communication skills
- Demonstrated skill in time management and completing software projects in a cooperative team environment
- Commitment to quality and customer experience
- Strong problem-solving skills
Featured Jobs
Similar Jobs
- System Implementation EngineerFawry for Banking Technology and Electronic Payments S.A.E - Smart Village, Giza17 days ago
- System Administrator EngineerFawry for Banking Technology and Electronic Payments S.A.E - Smart Village, Giza15 days ago