Help Desk Supervisor - Alexandria
MTS -
Alexandria, EgyptPosted 4 years ago112Applicants for1 open position
- 32Viewed
- 5In Consideration
- 16Not Selected
Job Details
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Job Description
- Directs and manages the day-to-day operations and functions at the Technical Help Desk and Technology Service and Support (TSS).
- Acts as a liaison with management in the development and maintenance of systems procedures.
- Collaborates with key stakeholders, as well as business partners to develop and implement technology solutions.
- Responsible for ensuring optimal performance of IT Services Division team staff and the various products and services they support via the Help Desk from Alexandria Logistic Center.
- Continuously improve Help Desk processes including Incident, Problem, and Knowledge Management.
- Manage and monitor all help desk team in handling the tickets for accuracy, escalation, and completion.
Job Requirements
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 7 to 10 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a Certificate in
- ITIL Foundation.
- Microsoft Certified Solutions Associate(MCSA)
- Excellent communication skills
- End user-oriented and cool-tempered
- Experience in supporting end users on a corporate network; specifically support involving Servers, Windows servers, Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Real experience with ticket and service management systems.
- Understand service management and working with the ticking systems