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Job Description
A supervisor oversees the day-to-day performance of employees. Depending on the company, a supervisor may manage a team, a shift or an entire department.
Successful supervisors have excellent organizational and communication skills. These skills help them transfer information from upper management to employees and communicate their teams’ performance or needs to high-level managers. In most cases, supervisors are experts in their field and can efficiently manage daily operations as a result
Job Requirements
- Previous experience as a call center or customer service team leader
- Very good in written and spoken English
- Excellent organizational and communication skills
- Leadership skills
