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Call Center Agent

German International University
New Capital, Cairo
Posted 3 years ago
167Applicants for1 open position
  • 45Viewed
  • 26In Consideration
  • 5Not Selected
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Job Details

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Job Description

CallingCall Center agent will answer incoming calls from parents, students and applicants , respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Call center agent will be a member of the primary contact team for applicants interested in joining GIU AS and will be responsible for assisting them over the phone. Follow up on inquiries that are not solved immediately and contact the inquirer. Communicate with other departments to resolve problems regarding complaints. Call center agent will also Identify, research and resolve student's issues using the university system. project a professional company image through voice and online interactions.

 

Responsibilities and Duties

  • Handle all incoming calls and respond to callers inquiries.
  • Provide inquirers with accurate and complete information
  • Identify, research and resolve student's issues using the computer system.
  • Follow up on inquiries that are not solved immediately and contact the inquirer.
  • Communicate with other departments to resolve problems regarding complaints.
  • MS office and internet good user.
  • Route calls to appropriate resources.
  • Other duties as assigned.

Job Requirements

  • Bachelor or equivalent degree.
  • 1-3 years of experience in a call center environment.
  • English Language is a must.  
  • Excellent Arabic speaking skill.
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills.
  • German Language is an asset.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
  • Effective Communication Skills.
  • Creative Problem Solving.
  • Organizational Ability.
  • Team Player.
  • Flexibility and Friendly.

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