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Job Description
- The Store Manager is responsible for all facets of Wunder Chocolatier store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.
- To successfully perform the Store Manager role an individual must be able to accomplish the following, but not limited to, duties and responsibilities.
Duties and Responsibilities
- Manage the efficient and cost-effective operation of a single store, which includes, but is not limited to profitability, employee relations, marketing, optimum labor costs, and minimizing waste.
- Ensure that operational standards for the store are met.
- Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards.
- Prepare reports to track metrics including cost, waste, sales, inventory and hours worked by team members.
- Construct the "build to" portion of the "Prep Chart" and complete/supervise product prep.
- Oversee the physical facility including minor repair and preventive maintenance on equipment.
- Monitor inventory of products.
- Communicate menu/price changes, shortages and encourages team members to promote specials and add-on sales.
- Project and recognize accurate sales trends to ensure accurate levels of product.
- communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
- Monitor cash procedures in the store and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
- Track and reconcile all promotions and balance it with the daily sales report.
- Conduct orientations, and train store team members.
- Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
- Prepare and post the weekly schedules for team members in accordance with state and/or local scheduling laws. In locations with no predictive scheduling requirements exist, team member schedules must be posted at least one week in advance.
- Ensure store complies with all Federal, State and Local labor laws.
- Respond promptly to customer needs; solicit customer feedback to improve service and respond to requests for service and assistance with ease.
- Participate in local store marketing (LSM) activities for the market.
- Maintain a professional appearance at all times by wearing clean and wrinkle-free Wunder uniform and ensure all team members maintain the same image.
Job Requirements
Duties and Responsibilities
- Manage the efficient and cost-effective operation of a single store, which includes, but is not limited to profitability, employee relations, marketing, optimum labor costs, and minimizing waste.
- Ensure that operational standards for the store are met.
- Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards.
- Prepare reports to track metrics including cost, waste, sales, inventory and hours worked by team members.
- Construct the "build to" portion of the "Prep Chart" and complete/supervise product prep.
- Oversee the physical facility including minor repair and preventive maintenance on equipment.
- Monitor inventory of products.
- Communicate menu/price changes, shortages and encourages team members to promote specials and add-on sales.
- Project and recognize accurate sales trends to ensure accurate levels of product.
- communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
- Monitor cash procedures in the store and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
- Track and reconcile all promotions and balance it with the daily sales report.
- Conduct orientations, and train store team members.
- Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
- Prepare and post the weekly schedules for team members in accordance with state and/or local scheduling laws. In locations with no predictive scheduling requirements exist, team member schedules must be posted at least one week in advance.
- Ensure store complies with all Federal, State and Local labor laws.
- Respond promptly to customer needs; solicit customer feedback to improve service and respond to requests for service and assistance with ease.
- Participate in local store marketing (LSM) activities for the market.
- Maintain a professional appearance at all times by wearing clean and wrinkle-free Wunder uniform and ensure all team members maintain the same image.
Required Qualifications
- Education:
- Bachelor degree
- Experience:
- 2-5 Years previous supervisory and QSR management experience.
- Degrees, Licensure, and/or Certification:
- Must be able to pass criminal background check.
- Knowledge, Skills, and Abilities:
- Demonstrate integrity, honesty, and strong leadership.
- Ability to effectively manage people.
- Demonstrate good written and oral communication skills.
- Demonstrate excellent customer service skills
- Ability to manage various difficult or emotional customer situations.
- Basic computer skills, including MS Word, Excel, Outlook, and POS.
- Ability to read and apply fundamental math skills, including weights and measurements.
- Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.
Other requirements:
- Must be able to pass criminal background check.
- Flexibility to cover shifts in the event of absent employees.
- Ability to maintain safe standards for front and back of house.
- Ability to maintain punctual and regular attendance.
