Browse Jobs
For Employers
Post JobLog inGet Started

Service Desk Operator - Trainee

ContrackFM
Cairo, Egypt
Posted 3 years ago
47Applicants for1 open position
  • 12Viewed
  • 5In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • The Training is for 3 to 6 months.
  • Fresh graduates are welcomed to apply.
  • Receives clients’ requests/ information either through phone or e-mail.
  • Creates work orders on Archibus system, informs the client of the work order numbers for follow-up.
  • Forwards the client’s request to the technical department for the necessary action.
  • Receives the task feedback and informs the client of the updates
  • Updates all work orders “if necessary”
  • Assists the clients by explaining procedures, answering questions, and providing information.
  • Maintains and improves quality results by adhering to standards and guidelines.

Job Requirements

  • Excellent English Language.
  • Excellent communication skills.
  • MS Office Proficiency. 
  • Customer focus.  
  • Professionalism.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportService Desk Operator - Trainee