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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Preparing daily, weekly, monthly and annual reports for all work perspectives.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Attending all meetings and trainings scheduled by the company.
- Meeting Call Center department objectives ,targets and KPIs
Job Requirements
- High Graduate with years of experiences up to 3 years.
- Excellent communication skills
- Good command of English language.
- Good time management and planning skills
- Good objection handling and problem-solving skills
- Good computer skills.
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
