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Job Description
- Receives client queries from front line CSR / Contact Center
- Create a communication channel with the client / Medmark departments
- Build rapport with the client
- Validates received client request
- Update the CRM with all the communications and feedback
- Decide on the best route to handle the request
- Follow up on case progress
- Update the client on a periodical basis
- Ensure quality standards are met during process and resolution outcome is up to standard
- Report on gaps identified during the implementation of processes.
Job Requirements
- Bachelor’s degree in pharmacy or medicine
- 0-1 years of exp / Preferably medical background
- Excellent command of the English language
- Excellent communication & negotiation skills.
- Flexible & Presentable
