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Job Description
- Responsible for distribute work orders over Direct, Exclusive, and Authorized service centers.
- Follow-up for training schedule and recommend training needs for the service centers technicians
- Audit and Investigate for service centers performance.
- VOC Customer complain follow-up
- Monitoring part forwarding process to service centers
- Follow-up Back Order analysis
- Developing needed countermeasures for ASCs parts claim
- Improve SVC technical experience
- Improve NPS
- Report to Service Network Manager (RTAT, Reclaim Rate, Incomplete Service Cases, Transfer Orders Status)
Job Requirements
- Engineering Bachelor's Degree- Mechanical / Electrical
- 2-4 years experience
- Very Good command of English
- Planning & Analytical Skills.
- Leadership Skills.
- Ability to work under pressure.
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