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Help Desk Specialist

Option Travel
Maadi, Cairo
Posted 3 years ago
143Applicants for2 open positions
  • 14Viewed
  • 4In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyst common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Job Requirements

  • BA in IT, Computer Science or similar relevant field 
  • Previous working experience as an IT Help Desk for 2 Years

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