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Job Description
- Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance.
- Enter commands and activate controls on computer and peripheral equipment.
- Resolve non-routine problems with hardware, software, or guest room internet access.
- Analyze, recommend, and implement process improvements.
- Maintain inventory of technology devices.
- Maintain PBX/telephone switchboard systems and associated hardware.
- Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Read and visually verify information. Visually inspect tools, equipment, or machines.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 4Enter and locate information using computers and/or Point of Sale (POS) systems.
- Perform other reasonable job duties as requested by Supervisors.