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Job Description
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Resolve customer complaints via phone, email, mail or social media.
Job Requirements
- Graduates only.
- Excellent English Language.
- Fast typing skills.
- Excellent communication skills.
- Customer orientation and ability to adapt.
- Ability to multi-task, prioritize and manage time effectively.
- Strong phone contact handling skills and active listening
