Network Support Specialist - Revenue Management & Broadband

Job Purpose

• Intelligent Network Operations Team member main task is to ensure smooth operations of the
• Charging nodes and Payments nodes.
• The Job holder will be responsible to maintain/monitor the charging system and
• IN nodes and ensure availability 99.999% of the vital systems.

Job Responsibilities

• Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes/Payments nodes (Telepin & Etisalat Cash) .The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure the availability 99.999% of the vital systems.
• Investigate escalations of critical and major alarms to facilitate taking the most appropriate actions according to the cases.
• Conduct regular health checks to the Intelligent Network nodes and Payments nodes (Telepin & Etisalat Cash) to verify the data and take corrective actions whenever needed.
• Handling incoming requests from concerned parties (e.g. problems of first lines, technical investigations and analysis, etc...) to ensure sufficient support and smooth operations.
• Testing new packages and new tariffs implemented on the system to ensure proper deployment and service availability
• Create and update reports and event tracking of the major issues to present to the management
• Study the vendor documentation and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge.
• Open cases with Node vendors (Ericsson, Telepin & MasterCard) and follow up to ensure timely and accurate resolution.
• Develop new and customized tools that support business requirements, in order to reduce the health checks processes timeframes and increase efficiency.