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Job Description
Responsibilities for Technical Support
- Provide 1st level technical support to customers.
- Diagnose and resolve technical issues related to IT systems
- Actively update, maintain and monitor all aspects of the Customer's IT environment
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports.
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware/software problems
Job Requirements
Qualifications and skills
- BS/MS degree in Computer Science, Engineering or a related subject
- 3-5 years working experience in installing, configuring, and troubleshooting Windows servers environments.
- CCNA and MCSE certified
- Outstanding diagnostic, problem-solving, and analytical skills.
- Hands-on experience with common software and hardware.
- Solid knowledge of LAN/WAN networks, TCP/IP protocols, and network technologies.
- Good Knowledge of security Systems such as Cameras, access control, and time attendance systems.
- Good communication skills
