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Job Description
- Achieving Egyptian Cultural Center Vision and goals
- Serve as day-to-day contact for assigned accounts, building trust and rapport while
identifying areas of opportunity, highlighting best practices, and documenting them - Review the customer journey, identifying how it’s supported, taking a consultative
approach in helping clients overcome issues and achieve goals - Facilitate interaction and workflow between project team members, including third-
party service providers, to ensure deliverables are on time - Collaborate, problem-solve, and/or strategize upcoming client meetings with team
members - Prepare necessary documentation or visuals for the client to demonstrate the
performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of
improvement - Work with the sales and marketing team to drill customer references and develop case
studies - Assist with training for new collections account managers to ensure a strong
understanding of collection policies, processes, and systems. Communicate regularly
with collection supervisor regarding the progress of new employees - Assist in ongoing monitoring and providing feedback to collectors to ensure
compliance with collection policies and procedures, including call monitoring and
quality reviews - Providing the appropriate reports to the CEO.
- May assist in scheduling and coordinating team activities\Training Sessions
Job Requirements
- More Than 4 Years’ Experience in the Customer Service & Sales Filed
- Very Good English
- Team leadership
- Problem-solving skills
- Target Oriented
