Job Details
Skills And Tools:
Job Description
Process standard reservations accurately and efficiently under the guidance of Senior Reservation Specialists.
Handle traveler inquiries across different communication channels, providing timely and professional support.
Assist customers with reservation-related questions and standard requests.
Maintain accurate reservation records and update booking information as needed.
Identify and escalate complex or non-standard cases to the appropriate team members.
Collaborate with the reservation team to ensure smooth daily operations and a positive customer experience.
Follow established procedures and service standards to maintain accuracy and customer satisfaction.
Job Requirements
Bachelor’s degree or equivalent qualification.
Fluent English is mandatory, both written and spoken.
Good computer skills and the ability to work with digital systems.
0–2 years of relevant experience.
Previous experience in customer service, call centers, reservations, or the travel industry is an advantage.
Strong communication, organizational, and problem-solving skills.
Attention to detail and the ability to manage tasks efficiently.