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Senior Customer Service Executive

Voo
Downtown, Cairo
Posted 4 years ago
244Applicants for2 open positions
  • 79Viewed
  • 21In Consideration
  • 39Not Selected
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Job Details

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Job Description

About the Company:

  • We aren't a courier or e-commerce company, nor a software house! We are simply VOO! We play the role of middleman between courier companies and e-commerce businesses in Egypt.

Note: We will not review CVs if pre-screening questions aren't answered.
Job Duties:

  • Act as a focal point ( connector) between online merchants and shipping companies.
  • Respond to customer queries in a timely and accurate manner via phone and email.
  • Attend set up meetings with VIP clients.
  • Train clients in using the VOO system, and orienting them with its features, rules and functionalities.
  • Following up on the shipping process using our internal system, beginning from the first step of the order until it is received by the customers.
  • Consult and give feedback to the merchants about their orders status.
  • Gather customer feedback and share with our Product, Sales and IT teams.

Job Requirements

  • Experience in e-commerce or shipping industries is a must.
  • Excellent communication skills  (listening, speaking, reading and writing) as well as problem-solving skills.
  • Has Great communication and Management Skills,Attention To Details, Has a Down To Earth - Personality, Has Great Interpersonal Skills, Organized, Self-assured and More Importantly, Self-motivated
  • Excellent client handling handling , time management and negotiation skills
  • Strong multi-tasking abilities.
  • Minimum 4 years of experience in a customer service career.
  • Very good command of spoken and written English.

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