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Customer Service Manager

Andalusia Group
Maadi, Cairo
Posted 4 years ago
311Applicants for1 open position
  • 16Viewed
  • 2In Consideration
  • 1Not Selected
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Job Details

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Job Description

    • Review the performance of each team member at the departmental objectives discussion appraisal
    • Customer service daily activities for the day before.
    • Maintains a continuous customer satisfaction level to all patient
    • Holding customer satisfaction surveys for diverse hospital services.
    • Follow up the complaints with management till resolving it
    • Handling the DAMA cases
    • Build loyalty through customer service.
    • Redefine evaluation criteria for customer service

                  Job Requirements

                  • Bachelor degree
                  • Excellent command of English
                  • Six Years of Experience in Customer Service ( face to face )
                  • Preferable: (Experience in Hospitals)
                  • Strong knowledge of Microsoft Office.
                  • Focus on customer service
                  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
                  • Must be able to effectively deal with people at all levels inside and outside of the Company
                  • Creative ability & writing proficiency
                  • Must adapt well to change and successfully set and adjust priorities as needed

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