Job Details
Skills And Tools:
Job Description
About the Employer:
A nationally-recognized chain of elite aesthetic centers specializing in non-invasive, advanced skin solutions. With an extraordinarily strong culture, our fully-fledged branches provide a top-notch customer experience by guiding our clients through a lifetime glamorous journey in the world of cosmetology, clinical nutrition and mind wellness.
Role Description:
As a Clinic Coordinator you will be predominately responsible for managing the front of house in one of our newly opened elite branches. You will liaise with clients both face to face and via the telephone to book in appointments, schedule consultations and advise existing and potential clients on high quality aesthetic treatments that we offer. You will maintain an excellent standard of customer care at all times to ensure a warm welcome and pleasant introduction to the clinic.
Key Responsibilities:
- To greet clients, ensuring that they are made to feel welcome and deal with their enquiry in a professional and courteous way.
- To ensure all clinic procedures are adhered to and completed in a timely manner in line with clinic needs.
- To answer the telephone politely and in accordance with organizational procedures, handle, as well as make and adjust bookings for services.
- To maintain client records in accordance with organizational procedures and data protection requirements, ensuring discretion and confidentiality at all times.
- To promote and recommend the branch`s services, maximizing opportunities for sales.
- To take payments for clients after their treatments and to ensure cash handling procedures are followed.
- To undertake general administrative and financial duties as required by the direct Manager.
Job Requirements
Requirements:
- Previous experience in customer service-facing role
- Ability to enter Data accurately, record keeping, ability to use Word and Excel
- English language fluency is a must
- A passion for skincare and aesthetics with a good working knowledge of the cosmetic/aesthetic industry is an advantage
- Car ownership is an advantage
- Presentable.
- Apply with recent photo.
Key Competencies:
- Ability to communicate efficiently and establish sound working relationships
- Strong sales ability with confidence to up-sell
- A highly presentable appearance and professional manner
- Exemplary customer service skills
- Methodical and analytical with excellent attention to details
- Excellent team working and relationship building skills
- Ability to absorb and retain product/service information
- Proactive approach to problem-solving and decision making
- Capable of remaining calm and thriving in a busy environment
