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Job Description
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Responsible for capacity, storage planning, and database performance.
- Train new system users and set up their accounts.
- Monitor the performance of servers, software and hardware.
- Ensure the smooth deployment of new applications.
- Update technical documentation.
Job Requirements
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 3-5 years of database administration, network administration, or system administration experience
- System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
- Working knowledge of virtualization, Hyper-V, or equivalent.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Good problem-solving and communication skills
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