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Job Description
- Maintain a strategic working relationship with all team members and all key departments.
- Be a lead ambassador of Le Garage at all times and Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Recruit potential customers by recommending our products or service and demonstrating how they benefit the customer personally.
- Quickly respond to customer’s inquiries about available products and services.
- Establish new customer accounts and record account information on the company’s system.
- Listen to & record customer concerns and complaints with the goal of identifying the causes of the problem and solving them either by yourself or reporting it your supervisor and follow up until the problem gets solved.
- Select appropriate responses to customer issues and work quickly resolve them either through comments, messages, calls and/or any other communication channel.
- Refer advanced cases to management for resolution & providing background information as necessary.
- Congratulate customers on public occasions like feasts, new year … etc, or any personal occasion like anniversaries.
- Effectively communicate with other team members in different departments within the organization.
- Go the extra mile to engage with the customers.
- Act as a company gatekeeper.
- Abide by and enforce internal policies and procedures.
Job Requirements
- Excellent communication skills and presentation skills.
- Basic knowledge of computer software and office systems.
- Professionalism regarding time, costs and deadlines.
- Ability to thrive in a fast-paced environment, multitasking while keeping a focus on the customer.
- Ability to prioritize and manage time effectively.
- Excellent verbal and written communication skills.
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to work in teams.
- Flexibility to work different shifts (including evenings, weekends, or holidays).
