Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitoring all types of End-user transactions (side by side and remote).
- Coach errors (non-critical and 1st critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls
- Provide reports of QA results per transaction on a daily, weekly and monthly basis.
- Investigate and respond to complaints generated from End User Satisfaction Surveys.
- Producing evaluation certificates for new agents.
- Provide Team leaders and supervisors with detailed, clear and professional performance feedback.
- Holding Quality Awareness presentations and sessions for Staff.
Job Requirements
- Bachelor degree.
- Minimum 2 years’ Experience at the same Field & Preferred Real Estate
- Expert in CRM Systems & MS Office.
- Male & Female.
- Good Communication Skills.
- Good Problem Solving Skills.
- Good leadership skills.
