Real Estate Operations Manager

Key Responsibilities 
Property Management 
• Oversee daily operations of assigned properties, ensuring compliance with company 
policies and local regulations. 
• Address tenant inquiries, complaints, and service requests promptly and professionally. 
• Monitor and improve property performance metrics, including occupancy rates, operating 
expenses, and tenant retention. 
• Ensure all properties meet safety, health, and environmental standards. 
Facility Management 
• Develop and implement maintenance schedules and preventive maintenance plans to 
ensure properties remain in excellent condition. 
• Manage relationships with vendors, contractors, and service providers, including 
negotiating contracts and monitoring performance. 
• Supervise on-site teams and ensure they are equipped to manage daily operations 
efficiently. 
• Oversee property inspections and audits to ensure high-quality standards are maintained. 
Leasing Support 
• Assist leasing teams by providing operational insights and ensuring readiness of units for 
leasing activities. 
• Support lease negotiations and renewals by offering operational and financial insights. 
• Coordinate with marketing teams to promote available properties. 
• Monitor lease compliance and manage tenant onboarding and move-out processes. 
Financial Oversight 
• Prepare and manage operating budgets for properties, ensuring cost control and alignment 
with financial goals. 
• Track and report on key financial metrics, including rent collections, operating expenses, 
and capital expenditures. 
• Assist in forecasting and strategic planning for property portfolios. 
Strategic Initiatives 
• Recommend improvements to operational processes to enhance efficiency and tenant 
satisfaction. 
• Collaborate with cross-functional teams to implement sustainability initiatives and 
technology upgrades. 
Qualifications and Skills 
• Bachelor’s degree in Business Administration, Real Estate, Facilities Management, or a 
related field. 
• Proven experience (7+ years) in property management, facility management, or real 
estate operations. 
• Strong knowledge of property management software and tools. 
• Excellent communication and interpersonal skills to interact effectively with tenants, 
vendors, and internal teams. 
• Strong analytical and problem-solving skills with a detail-oriented mindset. 
• Knowledge of local property laws and regulations. 
• Ability to multitask and prioritize in a fast-paced environment. 
Working Conditions 
• Office-based with regular site visits to managed properties. 
• Flexibility to address emergencies or urgent situations outside of regular working hours.