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IT Technical Support Specialist

Softex - New Cairo, Cairo

IT Technical Support Specialist

Softex - New Cairo, CairoPosted 26 days ago
145Applicants for1 open position
  • 30Viewed
  • 7In Consideration
  • 1Not Selected

Job Details

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Job Description

  • Provides support for different customers in all areas of the technical support function including communications software, test tools, performance, capacity planning, and e-commerce technology as required. Works as team member to develop, design and implement technical support systems or to complete specialty functions. Coordinates and completes projects according to plan
  • You are responsible of Installation of Softex software products at the customer’s location.
  • You are responsible of the updates to be done for Softex software products at the customer’s location.
  • You are responsible of performing & restoring backups of databases and critical files for Softex software products at the customer’s location.
  • You are responsible of tracking open customer issues, communicate status to customers.
  • You are responsible of interface with engineering to develop and test solutions.
  • You are responsible for follow up with customers to verify solutions are successful.
  • You be responsible of Troubleshooting for Windows networking issues at customer sites.
  • You are responsible of assisting product management in developing and prioritizing enhancement lists for products by Communicating repetitive customer issues and relaying customer experiences.
  • You will be responsible for including installing & maintaining different client /server Windows operating systems and networks both at Softex.
  • You will interact with engineering and development to install new versions of products.

Job Requirements

  • Strong knowledge of Network, SQL Server, Sophos, Active Directory, Domain Controller
  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  • Problem-solving skills
  • Strong troubleshooting and multi-tasking skills.
  • Good command of English.
  • Ability to work under pressure
  • Lives nearby New Cairo, Nasr City, Maadi, …

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