Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Maintain helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT helpdesk.
- Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Check configurations, utilities, software default settings, etc. for the local workstation.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Review inventory of all equipment, software, and software licenses.
- Follow up on issues for escalation and check as appropriate.
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
- Assign users and computers to proper groups in the active directory.
- Carry out timely workstation hardware and software upgrades as required.
- Perform other job-related duties as assigned
Job Requirements
- B.Sc. Computer Engineering, Computer Science