Job Details
Skills And Tools:
Job Description
01. Positions Available
TSA are currently looking to fill positions for two Process Development Assistants to assist us in producing better processes and systems.
- Process Development Writer - someone with an interest in business development and a love of writing about it
- Process Development Analyst - someone with an interest in business development, effectiveness and a love of developing new ways of doing things
TSA are looking for graduates to train at levels 2-4 (see section 4)
02. The Work of a Process Development Assistant (PDA)
The work is to assist TSA in developing selected processes including:
- Taking instructions and assist in developing the brief
- Mapping and describing the existing process
- Interviewing and consulting with users and experts
- Making proposals for improvement
- Preparing briefs for consultation and to instruct software engineers
- Testing software and instructing others on issues and corrections
- Developing and rewriting business policies and user guides
- Preparing plans and implementing changes on live working systems
- Setting up feedback loops to monitor lessons learnt following implementation and handover. Updating the process development methodologies based on from the experience gained in 1-8
The approach that TSA takes is one of their own design. TSAs methods are, however, ones that rely heavily on the work of W. Edwards Deming (and the Quality Assurance QA models that followed in his footsteps: Senge, Lean, Sigma6, etc.)
PDAs will be supported in all of the above areas. The work starts with an analysis of TSAs existing methods, such that they can be developed in a way that will allow them to be used by the trainees. This requires that the trainees:
- have an openness to learning and new experiences
- can work in ‘circumstances of uncertainty of outcome’
- are able to think and write about about process in a logical way
03. The Training / Support that TSA will Provide
The role is supported by a range of on-line training and assessment modules (Process Development Methodologies). TSA will pay you for the training modules that you complete (regardless of result). However, the availability of future training is dependant on the trainees performance (i.e. you cannot move onto the next module of training unless you have exhibited the appropriate skill level that is required in the earlier training)
The training for this work offers exceptional value to the PDA in that:
- It requires that the PDA develops higher level of skills in: communication, research, consultation, process design, creativity, analysis, the use of software, testing and implementing the solutions created
- What is learnt will be written down (in detail) and tested. This is a methodology that will change how you think
- The training and the work is conducted in a ‘fear free’ and enjoyable way
- There will be lots of opportunities for PDAs to rip up the rulebook and make their own proposals as to how TSA should proceed
- That the managing director of TSA will both direct training and be available to consult with on matters of strategy methodology and technique
We have successfully trained dozens of students in multiple subjects where the trainees come from different cultures and educational backgrounds. If you are reasonably bright, keen to learn and have an open mind, we could probably train you.
04. The Benefits to Successful Applicants
Primary Benefits
Benefits to successful applicants include:
- Interesting and challenging environment in which PDAs get to make a significant contribution
- The opportunity for PDAs to open up and freely express their ideas
- A fun loving and comfortable working environment
- A regular supply of work (up to 50 hours per week)
- Flexible working hours
- The ability to work from your chosen location
- Regular monthly payment (within 72 hours of invoice)
- Extensive training program (which is provided free of charge and for which TSA pays trainees for the time that it takes them to complete).
Career Development
For those wishing to progress their careers, TSA offer the opportunity to:
- Work with and in a forward thinking UK consultancy business with a modern (innovative) approach to improving processes within the construction industry
- Gain invaluable theoretical and practical experience of how systems are developed.
- Develop advanced level skills (in communication, creative thinking techniques, skill acquisition, problem solving, etc)
- Work with and be involved in the development of software and training systems
Career Trajectory
TSA is looking for candidates who can progress as quickly as possible. There’s lots of room at TSA for anyone who can effectively produce a high standard of work. Ideally we would like to see trainees progressing as quickly as possible.
Job Requirements
06. The Attributes, Skills and Abilities Required
Roles
To work effectively, trainees will (once trained) need to exhibit the attributes listed below. If this list does not describe you now, or as you would like to be, then this work is not for you.
- Process Development Writer: Items 1- 7 with a particular strengths in 2
- Process Development Analyst: Items 1-7 with a particular strengths in 3 and 4
Attributes
- Has a real interest in the work of improving (innovating) new processes.
- A high level of communication skills (in English) and the ability to :
- Articulate what they think
- Communicate easily with those from other countries and cultures
- Read - has a strong desire to understand written texts (someone who would question or research parts of a text that they did not understand)
- Write - enjoys writing and has an interest in producing clear copy
- Listen and speak - has good listening and spoken skills
- Has both critical and deductive reasoning skills together with: logical, analytical and mathematical thinking skills
- A proactive approach to: work, problem solving and involving themselves in learning experiences,
- A fun-loving attitude to life with the confidence to:
- make a fool of themselves in the pursuit of learning something new
- immediately highlight ambiguities or questions in the work provided by seniors (so that queries can be resolved quickly and effectively)
- A strong desire to produce a high standard of work (and a critical eye when it comes to identifying potential issues)
- Is responsible, reliable and a good manager of their own time.
07. Other Useful Experience or Skills :
Applicants should also make us aware if they have an interest, experience or if they have developed other skills that might allow the candidate to complete specialist tasks:
- Experience in the use of the Google suite of software (i.e. word, sheets, forms, etc.).
- Quality assurance (QA)
- Deming, Lean, sigma6,
- Process charts / mapping
- Software development:
- Front end / back end software development
- Coding in any language (if you can code in Drupal, python or script in Google please make us aware of the level you are at)
- Database design
- Algorithm design
- Software testing
- Logical or statistical work
- Problem solving
- Web scraping / data mining
- Data analysis
- Writing / testing algorithms
- Writing and presentation:
- Policy development
- Writing job descriptions / evaluation / employment / Human resources
- Writing, editing or proofreading
- Training others / writing training materials
- Web sites, graphics, online, video, etc.
- Business Skills
- Marketing
- Work planning
- Decision making / risk analysis
- Leadership, management, instructing others
- Consultancy, interviewing, surveying
- Construction:
- Revit, BIM modelling, Bluebeam (or other ‘measurement software’)
- Construction design / engineering work.
- Quantity surveying, producing bills of quantities
08. Setting Up as an Online Specialist
If you have not worked on a self employed basis before you will need to think about:
8.a - Finding somewhere to work that is quiet and where you will not be interrupted
8.b - Having access to a good internet connection
8.c - Equipment for workshop: A large laptop (minimum 15”) is sufficient for the purposes of completing the workshops and the first few days of training.
8.d(1) - The Equipment you will need for taster and trial sessions: An good i3 (or equivalent) computer with a 24” HD (1920 x 1080) 60 Htz screen (or a laptop with separate 22’’ ) are preferred. TSA will in most circumstances be able to lend you a large screen (if you can arrange for their transit). If you do not have a computer that would run a large screen you should make us aware of this in your application.
8.d(2) - Windows 10 is the required operating system. If you do not have a computer with Windows 10 you should make us aware of this in your application.
8.d(3) - Equipment required when working for TSA: Ideally an i5 (or equivalent) computer with a 24” (2560 x 1440) and smaller screen are preferred as it allows users to see both large and multiple documents in multiple programs at the same time. TSA will in most circumstances be able to lend you a screen for the first few weeks. TSA can also provide support in the form of: i) subsidised rental equipment, ii) interest free loans and iii) buyback agreements to assist those setting up systems. Please let us know if you need support in this area
8.e - How you will provide for both income tax and social taxes
Working Hours
TSA have a strong preference for those who work on a full time basis, but do employ some on a part time basis. We prefer to work with those who have more overlapping hours than those who have less.
Working hours in the UK are, for most, 09:00 - 17:00 GMT, but we have a few who work 08:00 - 16:00 GMT.
