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Clinical Support Engineer & Cust...

Sigma for Imp & Exp & Op... - Alexandria, Egypt

Clinical Support Engineer & Customer Service - Alexandria

Sigma for Imp & Exp & Opera hearing Solutions - Alexandria, EgyptPosted 2 months ago
72Applicants for1 open position
  • 18Viewed
  • 1In Consideration
  • 34Not Selected

Job Details

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Job Description

Job Description

  • Attending Cochlear Implant surgeries and giving technical support.
  • Attending Cochlear Implant Fitting in hospitals or at Doctor’s centers.
  • Technical support & troubleshooting at Sigma office
  • Support doctors at their clinics with software troubleshooting for cochlear implants patient needs”.
  • Support medical conferences and workshops were takes a place for launching new products and/or doctors' training.
  • Handling online sheets for patient databases.
  • Providing help and answers to the customers' technical issues, through the identification of the problem itself, research on answers, and provision of the right guidance in cooperation with the team.
  • Support cochlear implant recipients on how properly they use the products and increase the level of awareness and troubleshooting on the devices they use.
  • Providing users support via phone calls, for more detailed’s information, you may extend the support through emails.
  • Understand and troubleshoot technical related issues
  • Working on ERP system
  • Prepare a monthly detailed report to the head of the customer service.
  • Motivate customers to acquire new technologies, including an upgrade to the sound processor, wireless accessories, and spare parts.

Job Requirements

  • Education: Biomedical Engineering
  • Very good in English language (written & Spoken)
  • Experience from 1-2 years
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

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