Job Details
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Job Description
Software Implementation Engineer
Job Description:
Become an expert in all in one Restaurant POS Systems offered by Syrve. You will plan, direct, coordinate and conduct the activities of a Restaurant Point of Sale deployment.
Your system expertise will include primarily SOFTWARE Applications and Databases, as well as Operating System. You will also specialize in network communication problem solving, and hardware diagnosis on site and remotely. Hardware primarily includes POS touchscreen terminals, tablets, printers, biometric and card reader devices, cash drawer, and all other POS peripherals, as well as Servers and PCs.
Responsibilities and Duties:
● Conduct site surveys for proper network and electrical requirements.
● Proficiency in wireless networks is a plus.
● Preform the complete installation of a POS System.
● You will train customers and tutor coworkers on the use, and maintenance of the product.
● Preform Live Support (sometimes at night and over the weekend)
● You will work independently with minimal supervision and be able to handle at least 95% of all situations on your own.
Your Special Skills:
● Communication and Customer Service. You will possess the ability or skill to maintain appropriate communication with the client.
● You will have an outgoing, strong “people-person” personality.
● You will have sharp listening, creative questioning, and good note taking skills to gain a clear
understanding of the tasks you are receiving in order to provide an effective solution.
● You will have good planning, organization, and time management skills without constant
intervention of supervisors, so that several ongoing projects can be moved along and completed
on schedule.
● You will have an ability to work quickly and efficiently to meet deadlines.
● You will have a positive “can-do” attitude, energy and enthusiasm, as well as like people contact.
● You will have typing skills with a good English grammar
● You will have a Professional, Business-like appearance.
Job Requirements
The Requirements Needed for you to Perform:
● The knowledge of the RESTAURANT industry.
● 2 years at least in ERP or POS implementation experience
● Minimum 2 years’ experience in hospitality
● Ability to troubleshoot hardware, software and environmental issues
● Demonstrate excellent presentation skills in groups of varying sizes
● Management experience preferred
● Driver’s License and vehicle required
● Network certification
● Able to work as part of a team or independently with minimal supervision
● Excellent health.
● You will be able to lift and transport multiple terminals and computers (approximately up to 7 kg.)
to various customer sites for an installation.
● You will be able to drive long distances, as a few field sites are over 250 km away
● Your transportation will include the delivery of this equipment in your personal vehicle, and
requires a valid driver’s license
● You will be provided a transportation allowance.
Working hours
● Sometimes our implementation hours might require working at night and on weekends for Restaurant (often) installation projects. These hours are during times when clients with new systems need your availability for assistance.
● Time by time the size and nature of your installation will determine the amount of training and support required outside of our regular business hours.
● You will generally be working regular business hours when not installing a system.
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