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Job Description
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Job Requirements
- 2 years experience in the same role.
- Account Management Background is strongly required.
- Fluency of English is a MUST.
- Translation & localization industry experience is not required but helpful.
- Ideal candidate will have established a network of professionals and buyers within the industry.
- Outstanding verbal and written communication skills.
- Strong presentation and closing skills.
- Must be comfortable doing business over the phone, and be a confident and aggressive prospector.
- Well-organized and detail-oriented.
- Team player with excellent interpersonal skills.
- Excellent communication and negotiation skills.
